Atlas Vacation Homes Privacy Policy

Last Updated: November 18, 2025

At Atlas Vacation Homes, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website at www.atlasvacationhomes.com or book a vacation rental with us.

When we refer to “Atlas Vacation Homes,” “we,” “us,” or “our,” we mean Atlas Vacation Homes, Inc. and all affiliated entities operating under the Atlas brand.

1. Information We Collect

Device & Browsing Information

When you visit our website, we automatically collect certain information about your device and how you interact with our site, including:

• Web browser type and version
• IP address and general location
• Time zone settings
• Pages viewed and properties explored
• Referring websites or search terms
• Cookie data and device identifiers

We call this “Device Information” and collect it through cookies, log files, web beacons, tags, and similar tracking technologies.

About Cookies: Cookies are small data files placed on your device to help us understand your preferences and improve your experience. You can manage cookie settings through your browser or visit www.allaboutcookies.org for more information.

Booking & Contact Information

When you make a reservation or contact us, we collect:

• Full name
• Email address and phone number
• Billing and mailing address
• Payment card information
• Guest count and special requests
• Communication history with our team

This information enables us to process your booking, provide customer support, and enhance your vacation experience.

Together, Device Information and Booking Information make up your “Personal Information.”

2. How We Use Your Information

We use your personal information to:

• Process Reservations: Confirm bookings, process payments, and coordinate your stay
• Provide Support: Answer questions, resolve issues, and deliver 24/7 guest assistance
• Communicate: Send booking confirmations, pre-arrival information, and post-stay follow-ups
• Enhance Your Experience: Personalize recommendations and improve our properties and services
• Prevent Fraud: Detect and prevent unauthorized transactions and security threats
• Marketing: Share special offers, property updates, and vacation inspiration (with your consent)
• Analytics: Understand site usage patterns and optimize performance
• Legal Compliance: Meet regulatory requirements and protect our legal rights

3. Security & Technology

Data Protection

We take security seriously and implement industry-standard measures to protect your information:

• SSL Encryption: All data transmitted through our website is encrypted using Secure Sockets Layer (SSL) technology
• PCI DSS Compliance: Payment processing meets Payment Card Industry Data Security Standards
• Secure Systems: Technical and administrative safeguards protect against unauthorized access
• Regular Monitoring: Continuous security assessments and updates

Third-Party Tools

To deliver exceptional service, we use trusted platforms:

• Google Analytics: Website performance and visitor insights
• Google Ads & Meta Ads: Marketing campaigns and retargeting
• Mailchimp: Newsletter distribution and promotional emails
• Zendesk: Customer support and live chat
• Booking Software: Reservation management and payment processing

4. Information Sharing

We respect your privacy and only share your information when necessary:

With Property Owners & Managers: We share booking details with the owners and managers of the properties you reserve to coordinate your stay.

With Service Providers: Trusted third parties who help us operate our business, including payment processors, email service providers, marketing platforms, and customer support tools. These partners are contractually obligated to protect your information.

For Legal Reasons: When required by law, to respond to legal proceedings, protect our rights, prevent fraud, or ensure guest and property safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We never sell or rent your personal information to third parties for their marketing purposes.

5. Marketing & Advertising

Personalized Advertising

We may use your information to show you relevant ads across platforms like Google, Facebook, and Instagram. This helps us share properties and offers that match your interests.

Your Choices

You can opt out of targeted advertising:

• Facebook: Visit your ad preferences in settings
• Google: Use Google’s ad settings or install the opt-out browser add-on
• Universal Opt-Out: Visit the Digital Advertising Alliance at www.aboutads.info/choices

To unsubscribe from our email marketing, click the “unsubscribe” link in any promotional email or contact us directly.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, commonly used format
• Opt-Out: Decline marketing communications or data sales (where applicable)
• Withdrawal: Withdraw consent for data processing where consent is the legal basis

For California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information is collected, sold, or disclosed, and the right to opt out of the sale of personal information. We do not sell personal information.

For EEA & UK Residents: Under GDPR, you have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at info@atlasvacationhomes.com.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal, accounting, and reporting requirements
• Resolve disputes and enforce our agreements

Booking records are typically retained for seven years for accounting and legal purposes. You may request earlier deletion by contacting us.

8. International Data Transfers

Atlas Vacation Homes operates in the United States. If you are located outside the U.S., your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to this transfer.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to external sites, including partner resorts and local attractions. This Privacy Policy does not apply to third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Do Not Track Signals

Our website does not currently respond to “Do Not Track” signals from browsers. We continue to collect information as described in this policy regardless of DNT settings.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when changes were last made. We encourage you to review this policy regularly.

Significant changes will be communicated via email or prominent notice on our website.

13. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or your personal information? We’re here to help.

Atlas Vacation Homes, Inc.
3211 Vineland Rd, Suite 324
Kissimmee, FL 34746

Email: res@atlashv.com
Website: www.atlasvacationhomes.com
Phone: Available on our website